Rates hold what labour costs the Business and what you charge the Customer. Check whether each amount is per hour or per day.
1. Open Pricing
Open Pricing and choose Rates. Use the relevant rate or Team member entry to inspect its current values.
2. Add or change a rate
- Choose New rate, or open the existing rate.
- Enter a recognisable rate name.
- Choose the hourly or daily basis under Charged.
- Enter Internal cost and Customer charge for that basis.
- Choose Create rate or Save changes.
Team members have their own rate editor. Select the person and review both amounts before saving.
3. Check the working day
The Business’s Working day setting defines how many hours make a day for day rates and time recorded in days. Check it before relying on a conversion between hours and days.
4. Review recorded time separately
A general rate change is for subsequent use. Open an existing time entry when you need to correct its recorded rates; do not assume changing a Team rate rewrites earlier entries or issued Invoices.
See time recording and Project costs.
If a rate looks wrong
Check the hourly or daily basis and whether you are reading cost or Customer charge. Ask for rate access if you can see the person but not their financial values.