Search for the action or message on your screen, then choose the Web app or Mobile app guide for the app you are using.
1. Check the record
Confirm the Business, record and date. Read the full error message. For missing permissions or Site access, ask your Business owner or administrator to check access.
If saving was interrupted, inspect the current record before repeating a booking, Invoice or payment. Keep unfinished mobile editors open while recovering the result.
2. Collect useful details
Include the app you are using, the action, the record, the approximate time and the exact message. For a phone issue, include the phone type and app version. For a browser issue, include the browser name.
A screenshot can help. Remove unrelated Customer details and private documents, and never include your password or full card details.
3. Contact Jobsworth
Email support@getjobsworth.com with the details you collected. Include the guide’s URL so support can see the instructions you were following.
Follow web troubleshooting or mobile save recovery while you wait for a reply. Avoid clearing app storage or reinstalling while the only copy of unfinished work may still be in the current session.