Start with the screen showing the problem. A failed load, an unconfirmed save and a completed save followed by a failed refresh need different next steps.
1. A record will not open
Check the Business and connection. Use the screen’s Try again action. If the record is unavailable, ask the administrator to check your role and Site access.
2. A save has no confirmation
Keep the editor open and retry the existing action after reconnecting. Check the resulting record before adding it again. Follow save recovery for the detail.
3. Some capture records saved
Read each result on the review screen. Leave confirmed items in place and continue with the unresolved ones. Uploading audio or photos is separate from saving the selected work records.
4. Photos or audio fail
Check camera or microphone permission in the phone’s settings. Retain the original image. If a recording is interrupted, use Recover Recording when offered and listen to it before saving.
5. A financial action is uncertain
Check the existing Invoice, delivery result and payment balance. Do not issue another Invoice or record the same receipt again just because a response was interrupted.
Ask for help
Include the phone type, app version, action, time and exact message. Keep private Customer information out of unrelated screenshots. Avoid signing out, clearing app storage or reinstalling before you know what has been saved.