Work with a poor connection

Understand which work needs a connection and protect unconfirmed edits.

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Use a connection to load current work and confirm changes. A screen that remains visible after losing signal may show older information; it is not a complete offline work pack.

1. Prepare before travelling

Open the Project and check the Visit, contact details and documents while connected. If you need a document outside the app, save a copy through your phone and open it to check it.

2. Protect unfinished work

Keep the current editor open if a save fails. Notes, recording sessions and pending actions do not all have the same recovery behaviour. Do not assume an unsaved edit survives closing or restarting the app.

Keep the original photos and documents until you have checked their saved result. A recording on the device has not reached the Business merely because you can play it.

3. Reconnect and retry

Restore the connection and use the retry action on the same screen. Check the saved record before repeating an Invoice, payment, time entry or booking.

If the work changed while you were disconnected, read the current details before confirming another change.

4. Confirm the result

Open the Project record, file, time entry or document and check what was saved. Use save recovery when an operation remains uncertain.

Avoid signing out or reinstalling the app while you still have unconfirmed work in an open editor.

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