Recover from the screen where the save or upload failed. Keep that screen open until you have checked the saved result.
1. Keep the item open
Leave the editor, photo, recording or document open. Read the message and restore the connection. Keep original media until the saved copy is confirmed.
2. Retry the same action
Use Try again, or the screen’s existing save action, to continue. Project note editors retain an unconfirmed save while that editor remains open. Recording and upload screens have their own retry behaviour.
Do not assume unfinished work will survive closing or restarting the app.
3. Check what succeeded
Open the saved Project record, file or document. For capture review, inspect each item: some records can succeed while others need attention. Retry only the unresolved work.
For an Invoice or payment, check the issued state, delivery result or balance before creating another action.
4. Resolve access problems
Check the account and Business. If access changed, ask the Business administrator to check the intended record access. Moving the work to another Business is not a recovery step.
If you still cannot confirm the result
Keep the screen and error wording available and contact support. Include the action, approximate time and affected record. Do not clear app data or reinstall while the only copy may still be in the current session.